Have you ever encountered a sudden pop-up warning on your computer screen, claiming to have detected a virus or other security threat? Or perhaps you've received a phone call from someone claiming to be from a tech support company, urging you to take immediate action to fix a critical problem.
Related Article: A BEGINNERS GUIDE TO CYBER SECURITY
These are classic tactics used by tech support scammers, and unfortunately, they're becoming increasingly common. These scammers prey on fear and urgency, tricking people into paying for unnecessary repairs or granting remote access to their computers, potentially putting sensitive information at risk.
Don't let them win! At Liberty Savings Bank, we take your security seriously, and we want to empower you with the knowledge to identify and avoid these scams.
Here's How to Spot a Tech Support Scam
Uninvited "Security Alerts"
Be wary of pop-up warnings that appear out of nowhere, especially if they're accompanied by loud noises or flashing sirens. Legitimate security software typically provides discreet notifications.
The "We're Here to Help" Phone Call
Did you receive a call from someone claiming to be from Microsoft, Apple, or another big tech company, warning you about computer problems? Don't be fooled! Reputable companies won't contact you unsolicited about technical issues.
Pressure Tactics
Scammers often create a sense of urgency, insisting you take immediate action or face dire consequences. Remember, legitimate tech support will understand if you need time to consider your options.
Staying Safe in the Digital World
Never Click on Suspicious Links
Pop-up warnings often try to lure you into clicking a link or calling a phone number. Resist the urge! Clicking could download malware or direct you to a fake website designed to steal your information.
You're in Control
Don't grant remote access to your computer to anyone you don't know and trust. Legitimate tech support won't require this unless you explicitly request help troubleshooting a specific issue.
Close the Window, Not the Deal
If you encounter a pop-up warning, simply close the window using the "X" in the corner. Don't interact with any buttons or links within the pop-up.
Verify, Verify, Verify
If you're unsure about the legitimacy of a call or email claiming to be from tech support, hang up or delete the message. Then, contact the company directly using a phone number or website you know is correct (not the one provided in the suspicious communication).
Reporting Tech Support Scams
If you suspect you've been targeted by a tech support scam, report it to the Federal Trade Commission (FTC) at ReportFraud.ftc.gov. Reporting helps track these scams and protects others from falling victim.
By staying vigilant and following these tips, you can protect yourself and your financial information from tech support scammers. Remember, if something seems too good (or bad) to be true, it probably is. When in doubt, trust your gut and don't hesitate to seek help from a trusted source.
Liberty Savings Bank Customer Support Contact Info:
FreedomLine phone number: 800.436.6300
Email Address: Freedomline@Libertysavingsbank.com
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