Protecting You from Tech Support Scams: What You Need to Know

At Liberty Savings Bank, your security is our top priority. We want to make sure you stay informed and protected—especially when scammers get clever. A recent warning from the Federal Trade Commission (FTC) highlights a new wave of tech support scams that are targeting consumers through alarming messages and fake pop-ups. Here's what you need to know—and how we’ve got your back.

Related Page: PROTECTING YOURSELF FROM COMMON SCAMS IN 2025

What’s Happening?

Scammers are sending pop-up messages, texts, or even making phone calls claiming your device or account has been compromised. These messages often appear urgent, warning you that your personal or financial information is at risk. The message might pretend to come from Microsoft, Apple, your internet provider—or even your bank.

The goal? To trick you into calling a fake “tech support” number or clicking a malicious link. From there, scammers try to:

• Gain remote access to your computer or phone
• Steal personal information or banking credentials
• Pressure you into paying for bogus software or services
  
  

How Liberty Savings Bank Helps Protect You

We want to be very clear: Liberty Savings Bank will never send you pop-ups, texts, or unsolicited emails urging you to call a number to fix a “security issue.” If you receive a message like that, it’s not from us.

Here’s how we actively protect our customers and what you can do to stay safe:

Real-Time Fraud Monitoring

Our systems watch for unusual activity and flag potential fraud before it impacts your account.

Staff Trained in Scam Awareness

Our team is trained to recognize scam tactics and help you take the right steps if something feels off.

Easy Ways to Report Suspicious Activity

If you ever get a message that seems suspicious—even if it appears to come from us—call your local branch directly. We’d much rather check it out and confirm you’re safe than have you fall victim to a scam.

Ongoing Education for Our Community

We regularly share fraud prevention tips through email, social media, and in-branch materials. Because the best defense is knowing what to look for.

What You Can Do Right Now

Here are three quick ways to protect yourself and your loved ones:

1. Don’t click or call any number from a pop-up message on your screen. Legitimate companies don’t operate this way.
   
   
2. Keep your devices up to date with the latest software and security patches.
   
   
3. Talk to family members—especially seniors—about these scams. Many victims are targeted because they don’t know the signs.
   
   
   

If You Think You’ve Been Targeted

If you suspect a scam or accidentally engaged with a fake tech support message, here’s what to do:

• Disconnect from the internet immediately
• Call Liberty Savings Bank directly to protect your accounts
• Run a security scan on your device using trusted antivirus software
• Report the scam to the FTC at ReportFraud.ftc.gov
  
  

We’re Here for You

Scammers are getting more sophisticated, but so are we. At Liberty Savings Bank, we work every day to protect our customers—and we believe that informed banking is safe banking. If you ever have questions about suspicious activity or need help securing your accounts, our doors (and phone lines) are always open.

Stay smart, stay safe—and don’t fall for the urgent scare tactics of tech support scammers.