At Liberty Savings Bank, our customers are at the heart of everything we do. That's why we recently conducted a survey to understand how well we're meeting the needs of our customers and exploring any opportunities to serve them better.
We were pleasantly surprised by the overwhelming positive feedback we received! The response rate truly reflects the strong connection our customers have with Liberty Savings Bank.
"One of the most striking things about the survey results was the sense of community. The feedback felt more like reviews for a local shop than a bank. It speaks volumes about the strong connections our customers have with Liberty Savings Bank and our staff."
- Ryan Powell, CEO of Liberty Savings Bank
The numbers tell a clear story
95.9% of respondents said we're meeting their needs! This is a huge testament to the dedication and hard work of our incredible staff. We're incredibly proud of the team at Liberty Savings Bank who consistently go the extra mile to provide exceptional service.
What do you like about Liberty?
When we asked what you appreciate most about Liberty Savings Bank, the responses were clear:
- Customer Service: This topped the list with a whopping 435 votes. It is clear that our customers truly appreciate the personalized attention and emphasis on building relationships with them.
- Location: Coming in at 277 votes, branch accessibility remains important. Having convenient access to a branch for their banking needs in person is a major plus.
- Products: With 176 votes, customers expressed their satisfaction with the wide array of products and services we offer to support their financial goals.
- Technology: 117 votes showed appreciation for the digital tools we provide. We are dedicated to improving online banking, enhancing mobile app features, and streamlining fund transfers to ensure a smoother and more user-friendly banking experience.
Breaking down the tech
Within the technology category, online banking was the clear favorite with 97 votes. This is closely followed by 62 votes for our funds transfer services and 43 votes for the mobile app. Understanding your preferred digital tools helps us prioritize future development efforts.
Top 3:
- Online Banking
- Funds Transfer
- Mobile App
See all responses below:
Here's what some customers had to say about their experience:
"Great customer service, great products and online banking!" - Kimberly
"My latest visit was exceptional. The employee was very knowledgeable and handled the request quickly and efficiently!" - Gary
"Sandy Perrine is the main reason for us banking at Liberty. Her personal care and professional service is great. She is always ready to go the extra mile to make sure we are satisfied. Everyone at the Jacaranda branch is equally as helpful and friendly. So it is the excellent personal care and attention at the Jacaranda branch that keeps us satisfied and happy customers." - David
"Great location with a warm genuine feeling that you notice right away, customer service is top shelf." - Mark
"Always flexible with rates based on competitors." - Michael
"We think you guys are great and we always recommend you to anyone who asks who we use for a local bank." - Nicki
"Always feel like family at this location. Amy always has the time to chat and inquire about the health issues I am going through. Everyone is so pleasant and professional." - Edward
Your feedback fuels our future
We are truly grateful for the abundance of positive feedback we have received, and we value each and every response with the utmost seriousness. Your suggestions for improvement are key to enhancing our banking experience. Rest assured, we are diligently analyzing all written feedback to pinpoint areas where we can make your experience even better.
A big thank you to all our customers who took the time to participate in the survey. Your input is crucial in shaping the future of Liberty Savings Bank!
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